FAQ Group: Your Account

You can always access your information inside the app on the main Menu, under the My Account and My Profile sections. Even after you text with our bots the first time using the app, you are encouraged to keep your information in the My Account and My Profile sections current and up to date as it is driving your daily activity in the app.

Our system does not save or store your complete payment information. And we never ask for confidential information such as social security numbers or driver’s licenses. So, if someone contacts you saying they are from our company asking for such information, do not provide it and alert us immediately. When processing any payments we use an industry leading third party payment processor who complies with the latest standards for payment processing and keeping your information safe.

We feel that every player deserves a chance to be the best they can be, and that Perfect Game Development can help every player get closer to their dreams. If you are unable to afford our service, please contact our customer care department. They will help you see if you qualify for free use of our platform.

We provide no obligation free trials for many large organizations whose members want to try our service before subscribing. Check with any groups you are a memeber of for to see if they participate in this program. We also offer the same trials through a number of equipment manufacturers. Check their websites and product packaging for details.

Once you cancel your account you will only have access to the data stored on our platform for the remaining duration of your billing cycle. After that you will no longer have access to your data saved on our platform. We understand that you may change your mind and wish to come back, so we do retain your data for future use. Simply log back into your cancelled account using our reactivation link and the same email and password and you will automatically be guided through the steps of reactivating your account.

Although our tools often deliver very quick measurable progress, there are times individual impact may take longer than you may have hoped. Several things factor into this, including the effort and consistency of the athlete in their training efforts. We encourage you to take enough time and apply yourself accordingly, so you can see the impact our tools can have on performance. However, we understand that situations change, and you may longer want or need to use our platform. If this is the case, simply visit your account and cancel your subscription at any time. If you are on a monthly plan your access to the website and its features will end at the end of your current billing month. We do not pro-rate monthly payments for refund purposes. If you have signed up for the money saving annual subscription you may cancel at any time prior to your subscription ending, but since you received a significant discount on the service, no refunds for the balance of your term are provided. Your account will remain active until your current billing cycle ends but will not be billed again.

Our system does not save or store your complete payment information. And we never ask for confidential information such as social security numbers or driver’s licenses. So, if someone contacts you saying they are from our company asking for such information, do not provide it and alert us immediately. When processing both your initial and recurring subscription payments we use an industry leading third party payment processor who complies with the latest standards for payment processing and keeping your information safe.

You can always access your account information inside the app on the Main Menu, under the My Account section.